Modern Communications. AI-Enhanced Service.

Unified communication and customer experience platforms are no longer just IT projects—they're business drivers.
At Cloud Executive Consultants, we help organizations modernize communications and transform customer engagement with intelligent, cloud-native solutions. Our UCaaS & CCaaS consulting practice brings deep expertise in platform strategy, architecture, and AI integration—delivering scalable, secure environments that enhance productivity and elevate service delivery across every channel.

We’ve advised organizations from growth-stage businesses to global enterprises on transforming how they communicate—internally and externally. Our vendor-agnostic approach, deep platform knowledge, and AI integration expertise ensure your UCaaS & CCaaS solutions don’t just work—they drive business results.

Our Expertise Includes:

  • UCaaS Strategy & Deployment
    Design and implement modern unified communications solutions leveraging Microsoft Teams, Webex, Zoom, and other platforms. We enable seamless voice, video, messaging, and collaboration—on any device, anywhere.

  • CCaaS Optimization & Modernization
    Transform legacy contact centers with cloud-native solutions like Five9, Genesys, NICE CXone, and Amazon Connect. Improve customer satisfaction with intelligent routing, omnichannel experiences, and real-time analytics.

  • AI-Powered Communications
    Integrate generative AI, speech analytics, and virtual agents to automate interactions, assist agents in real time, and deliver insights that drive smarter service at scale.

  • Vendor & Licensing Strategy
    Navigate complex vendor ecosystems and licensing models to select the right-fit solutions with scalable pricing, global coverage, and robust compliance.

  • Security, Compliance & Integrations
    Ensure secure, compliant communications with native and third-party encryption, call recording, CRM integration, and regulatory alignment (HIPAA, SOC 2, etc.).

Notable Client Outcomes

  • Unified global collaboration for a $650M professional services firm by deploying Microsoft Teams with integrated voice across 40+ global offices. Migrated from legacy PBX systems, standardized communications, and enabled seamless hybrid work. Resulted in a 45% reduction in licensing costs and a 20% increase in team responsiveness across time zones.

  • Transformed customer engagement for a $500M retail brand by implementing an AI-enhanced CCaaS platform (Five9) with intelligent call routing, sentiment analysis, and virtual agents. Improved first-call resolution by 33%, reduced average wait times by 40%, and boosted customer satisfaction scores across voice, chat, and SMS channels.

  • Enabled secure, HIPAA-compliant communications for a $400M healthcare network by replacing outdated VoIP and on-prem contact center systems with a unified Microsoft Teams + NICE CXone solution. Deployed AI-powered analytics and agent coaching, resulting in a 25% increase in patient scheduling efficiency and a 30% drop in call escalations.